Free Shipping On All Orders
Shipping & Payment Info
Elite Chews – Shipping & Payment Information
1. Shipping Options
We currently ship orders within the United States.
International shipping will be available soon. All orders are processed and shipped from our distribution facility in Miami, Florida.
2. Processing and Delivery Times
- Order processing: 1–2 business days.
- Standard delivery: 3–7 business days depending on the destination.
- Orders placed on weekends or holidays will be processed the next business day.
You will receive an email confirmation with tracking information once your order has been shipped.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.
Orders over $50 may qualify for free shipping (when applicable).
4. Returns, Exchanges & Damaged Packages
Due to the nature of our products (food and dietary supplements), we do not accept returns or exchanges once the product has been opened or used.
However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at rivmargroup@gmail.co with your order number and photos of the issue. We will arrange a replacement or refund as appropriate.
5. Payment Options
We accept the following payment methods:
- Major credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay / Google Pay (where available)
All transactions are processed securely through our trusted payment partners. Elite Chews does not store or have access to your card details.
6. Payment Requirements
All payments must be completed before an order is shipped.
If your payment is declined or incomplete, your order will not be processed until resolved.
7. Lost or Stolen Packages
Once your order has been marked as “Delivered” by the carrier, Elite Chews is not responsible for lost or stolen packages.
If your package does not arrive, please contact the carrier directly with your tracking number or email us at rivmargroup@gmail.com for assistance.
8. Contact Information
For questions about shipping or payments, please contact us:
📧 rivmargroup@gmail.com
