Return Policy

Elite Chews – Refund & Return Policy

1. Overview

At Elite Chews, customer satisfaction is very important to us. However, due to the nature of our products (food and dietary supplements), we maintain specific guidelines regarding returns and refunds to ensure product safety and quality.

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2. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges for the following:

• Opened, used, or tampered products.
• Products that have been stored improperly or past their expiration date.
• Products purchased from third-party retailers (only orders placed directly through our official store are eligible for review).

Once a product has left our facility, it cannot be resold or reused for health reasons.

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3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it.
Send an email to rivmargroup@gmail.comwith:

• Your order number
• A brief description of the issue
• Photos showing the damage or defect

After review, we will offer a replacement or partial refund, depending on the situation.

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4. Lost Packages

If your package is marked as “Delivered” by the carrier but you did not receive it, please first check with neighbors, your local post office, or delivery carrier.
Elite Chews is not responsible for lost or stolen packages after delivery confirmation, but we’ll do our best to help you locate your order.

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5. Refunds

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping costs are non-refundable unless the issue was due to our error.

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6. Exchanges

We do not offer direct exchanges. If a replacement is approved, a new item will be shipped at no additional cost once the issue is verified.

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7. Contact Information

For any questions or refund requests, please contact:
📧 rivmargroup@gmail.com